More than one in 10 haven’t got money back during lockdown

Our research for Visa has found that more than one in 10 people who have requested a return for items and services bought during the coronavirus lockdown are yet to get their money back.

Meanwhile, more than a third (36%) of people are avoiding making big purchases due to fears their money would not be returned if they needed a refund and over a quarter (28%) are more worried about securing a refund since the pandemic started.

One in eight (12%) people said it took more than a month to get their money back during the pandemic, compared with one in 14 (7%) who got a refund beforehand.

Over-55s are experiencing the biggest typical wait for refunds, the research found with 5% waiting over a month before the pandemic, compared to 17% who have experienced this wait time since.

Read more here.